Refund Policy

Refund Policy for GROWTH TO THE MOON LTD

1. Introduction
At GROWTH TO THE MOON LTD, we are committed to providing high-quality digital advertising services. However, if you are not satisfied with our services, we offer a fair and transparent refund policy. Please read the details below.

2. Refund Eligibility
Refunds are available under the following circumstances:

  • Service Not Delivered: If we fail to deliver the agreed advertising services within the specified time frame, you may be eligible for a refund.
  • Technical Issues: If technical problems, which are beyond your control, prevent you from using our services, and we are unable to resolve these issues within a reasonable time.
  • Unsatisfactory Service: If you are not satisfied with the service provided and notify us within 14 days of receiving the service, we may offer a partial or full refund based on the evaluation of the issue.

3. Non-Refundable Circumstances
We do not offer refunds in the following cases:

  • If the service has been fully rendered and met the agreed-upon terms.
  • If dissatisfaction arises from the client’s failure to provide necessary materials or instructions for the advertising campaign.
  • Any refunds requested beyond the 14-day period after the service has been completed.

4. Refund Process
To request a refund, please contact us at growthtothemoon.com@gmail.com with the following details:

  • Your name and contact information.
  • A description of the issue and reason for your refund request.
  • Any relevant supporting evidence.

We will review your request within 7 business days and inform you of our decision. Approved refunds will be processed within 14 business days and credited to your original payment method.

5. Contact Us
If you have any questions regarding our refund policy, please contact:

Retraction Form for GROWTH TO THE MOON LTD

If you wish to withdraw from a service agreement within the legal retraction period, please complete and submit the following form to growthtothemoon.com@gmail.com.

Retraction Form

To:
GROWTH TO THE MOON LTD
20 Wenlock Road, London, N1 7GU
Email: growthtothemoon.com@gmail.com

I hereby give notice that I withdraw from my contract for the provision of the following services:

  • Service Description: [Insert Description of Service]
  • Date of Purchase: [Insert Date of Purchase]
  • Order Number: [Insert Order Number]

Customer Information:

  • Name: [Insert Full Name]
  • Address: [Insert Full Address]
  • Email: [Insert Email Address]
  • Phone Number: [Insert Phone Number]

Signature: [If submitting by mail]
Date: [Insert Date]

Instructions for Retraction:

  • You have the right to withdraw from this contract within 14 days without giving any reason.
  • To exercise the right of withdrawal, you must notify us by sending this completed form or a clear statement of your decision to withdraw to growthtothemoon.com@gmail.com before the 14-day retraction period expires.

If you have any questions regarding the retraction process, please contact us using the contact information above.